FAQ

We sell a wide variety of products including books across multiple genres, educational STEM kits for different age groups, additional materials for home projects and other educational resources. Our selection is carefully curated to promote learning and creativity.

Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on the destination. for more details, please address our customer service.

Ordering books on our website is easy. Simply browse our catalog, select the book(s) you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, where you’ll enter your shipping information. Once your order our agent well contact you for final confirmation and payment information. after everything is settled, we’ll process and ship it to you.

we don’t return sold items, if your product is lacking in quality we can send you a free replacement as a compensation. to specify the conditions under which you’re eligible for replacement product please contact our customer service.

We regularly offer promotions and discounts on various product, for our website members. For more information please visit our blog about “why community is important” or subscribe to our newsletter to stay updated on the latest deals and special offers. You can also check our homepage for featured discounts and seasonal sales.

You can buy our products in a basket of items in our store where the type of products you choose, their number and total price will appear. You can make an order and enter the contact information in the appropriate fields, after which our sales agent will contact you to specify the order and final details.

To simplify the ordering process, we recommend that you register on our site, after which your contact information will be automatically displayed when placing an order. Also registering on the site allows you to get the latest information about our products and receive additional gifts from 😊 our team

You can contact us both through the site chat and on our Facebook page "Publishing Dilema Dilema Publishing" Our watches are: Monday-Friday from 10:00 to 18:00, Saturday-Sunday from 10:00-14:00.

Delivery can be specified in the form and price of delivery throughout Georgia after placing an order with our sales agent.

Our STEM kits are designed for a variety of age groups, typically ranging from 8 to 18 years old. we also have specific products targeted to university students and teachers. Each product description includes recommended age ranges to help you choose the most appropriate kit for the intended user.

Yes, safety is our top priority. Each STEM kit comes with specific safety warnings and which are clearly stated in the product description. We recommend reviewing these details carefully before making a purchase to ensure the kit is suitable and safe for the intended age group.

Most of our STEM kits come with all the necessary materials and tools needed to complete the projects. However, some kits might require common household items or basic tools that are not included. The product description will specify if any additional materials are required.

Yes, all our STEM kits include detailed instructions to guide users through the projects. These instructions are designed to be easy to follow, ensuring a smooth and enjoyable learning experience.

Yes, we provide online resources and support for many of our STEM kits. This can include video tutorials, downloadable guides, and customer support via email or chat. Links to these resources are typically provided in the product description or included with the kit instructions. You can also check our blogs and community pages for additional information and new ideas.

You can contact our customer support team through several channels. You can use our live chat feature on the website. Contact us on Facebook, on Dilema publishing page, write email at dilemapublishing@gmail.com. Our team is ready to assist you with any questions or concerns you may have.

Our customer support hours are Monday to Friday, from 9:00 AM to 6:00 PM (Tbilisi time) and on Saturday to Sunday 10 AM to 3PM (Tbilisi time). We strive to respond to all inquiries as quickly as possible, and any messages received outside of our support hours will be addressed on the next day.

Yes, we offer personalized recommendations for books and STEM kits. We often publish various blogs on our Website which can be used as a guide to find suitable for you. You can also contact our customer support team for personalized recommendations tailored to your interests and needs.

Yes, we offer online workshops and tutorials to complement our STEM kits. They are often published on our blog page or our events that we organize regularly. These resources are designed to enhance the learning experience and provide additional guidance.

Absolutely! You can subscribe to our newsletter to receive updates on new products, promotions, and special offers. Simply enter your email address in the subscription box at the bottom of our homepage or in the pop-up window that appears when you visit our site. Stay informed about our latest arrivals and exclusive deals.

Yes, we have a blog and a dedicated resources section filled with educational content. Our blog features articles, tips, and insights on a wide range of topics related to books, STEM education, and more. The resources section includes guides, tutorials, and additional learning materials to support your educational journey. You can access these sections from the main menu on our website.